Forms of Payment/Shipping/Refunds
Our company is located in South Florida, and all prices are in U.S. dollars.
Prices include shipping unless otherwise stated in a custom order.
Regular design and shipping time-line is 7 days. Please allow 2 additional business days for your on-line payment verification, once we have received your payment. West Coast States such as California and Washington usually receive their order on the 7th day after it has been shipped. East and Central States receive their orders within 3-5 days. Southern States such as Texas receive their orders within 5 days.
International delivery is very costly, even though the carriers do deliver within a very short period of time, no more than 7 days. You can expect the price of shipping to any country outside of the continental USA, to be the same price of the gift basket. That has been our experience. If the tree costs $100.00, it will cost $100.00 (U.S.) to ship it to Hawaii, Puerto Rico, Alaska etc. by UPS, FEDEX or DHL.
Rush Delivery.... Please contact us regarding rush delivery. We will let you know if it is possible.
Bank Wire Transfer, Certified Bank Check, or Money Orders for custom designed trees are also options. We accept Credit and Debit cards. Payments made by regular mail, such as a check or money order will delay your shipping by at least 10 days or until the payment is cleared by the bank. We reserve the right to accept or deny orders based on security issues.
All information associated with your order must be verifiable, including email address, phone number, mailing addresses and billing information. Orders will not be shipped prior to verification by 2Checkout.com. Your privacy and the fulfillment of your order are protected by 2Checkout.
You, the buyer will receive pictures of the finished gift basket with all the items that are included, packaged in it prior to shipment for your approval. We need your approval before we ship the gift basket. We will replace any item that you do not like and make any adjustment to the decorated gift basket, within reason, that we can before it is shipped.
Once shipped the gift baskets and trees and all items on our site are non-refundable unless otherwise stated in individual agreements at our discretion. If there is any damage to an ornament or product included in a tree, gift basket or centerpiece during shipment we will replace the item with the same item or comparable item, if the same item is no longer available, with one of equal value.
Items are insured for shipping purposes. Insurance is already included in the price. If we have to submit a damage claim to a shipping company, they will dispatch an investigator to review the claim. Once the claim has been reviewed the shipping company will issue a payment if they are liable for the damage.
The information that you provide for payment, shipping and gift cards, whether typed, written or over the phone or web/computer, is to be used for your order processing only and will never be shared by Royal Gift Basket Corp. with any other party or institution other than 2 Checkout.com which is the company that processes the payment for your order.